Contact Information

Contact Information

The City of Miramar Florida

WATER BILLING

Water Reconnection
If water service is disconnected for non-payment, a disconnect/reconnect service charge of $50.00 must be paid along with the past due balance prior to restoring service. Payments to reconnect service must be received by 5:00 PM E.S.T to be reconnected on the same day. Payment received after 5:00 PM E.S.T will be reconnected by the end of the next business day. Request for reconnection made: after 5:00 PM, over the weekend, or on a Holiday will require payment of the disconnect/reconnect service charge of $50.00, along with the past due balance, and a $135.00 after-hour fee. To request an after hour reconnection, please call 954-602-HELP.

Pay Your Water Bill
Auto Pay Pay by Mail

Autopayments from your checking or savings account.
This service is free of charge. Use the application to sign up.

  1. NEW ACCOUNT APPLICATION
  2. ACH-EFT UTILITY PAYMENT AUTHORIZATION

Send your payment Check, Cashiers' Check or Money Order to:
The City of Miramar
PO BOX  105595
Atlanta GA 30348-5595

Pay Online Pay by Phone
We accept MasterCard
Visa and Discover.
Pay your Water Bill Online
Have Your Account Number Ready
Pay your Water & Sewer bill by providing credit or debit card by phone. Please call (954) 602-3028 during business hours.
Pay in Person
Visit us at either location during business hours. (Visa, Master Card, Cash, Check, Cashiers' Check or Money Order)

To serve you better, City Hall Customer Service is now open Monday thru Thursday from 7 a.m. to 6 p.m.

About the Water Billing Division

Water SystemThe mission of the Water Billing Division is to provide billing and inquiry services of the highest quality to the Residents and Businesses of the City of Miramar in an efficient and progressive manner. We are committed to providing these services with integrity, honesty, fairness, and a dedication to excellence while complying with all Utility Billing laws and standards.

The Utility (Water) Billing division serves as a liaison between The City of Miramar’s Utility and Finance departments. Meter readings are conducted monthly by the Utilities department; the reads are then inputted into our database where they are calculated, printed, and mailed. The department also serves as a point of contact for customers who have inquiries regarding their bills and for residents who wish to establish a new account or close-out an account from a property which they have vacated. Inquiries can be made by calling customer service at 954-602-3028, coming in person to one of our two locations, or by sending us an email.

If you are unable to make a payment online, Call CUSTOMER SERVICE RESPONSE CENTER (954) 602-HELP(4357)

Water Rates & Fees
RESIDENTIAL UTILITY RATE SCHEDULE - Effective 10/01/2013
MONTHLY SERVICE CHARGES
SINGLE UNIT SERVICE
MONTHLY WATER SERVICE CHARGE $12.99
MONTHLY WASTEWATER SERVICE CHARGE $15.20
MONTHLY SANITATION (GARBAGE) CHARGE $18.75
MONTHLY RECYCLING CHARGE $0.00
MONTHLY STORMWATER CHARGE  $5.00
WATER UTILITY TAX (10% OF WATER SERVICE CHARGE) $1.29
MINIMUM MONTHLY CHARGES $53.24
 
MONTHLY SERVICE CHARGES FOR ADDITIONAL BINS
SINGLE UNIT SERVICE 96 GAL 64 GAL 32 GAL
MONTHLY WATER SERVICE CHARGE $12.99 $12.99 $12.99
MONTHLY WASTEWATER SERVICE CHARGE $15.20 $15.20 $15.20
MONTHLY SANITATION (GARBAGE) CHARGE $33.57 $30.54 $27.62
MONTHLY RECYCLING CHARGE $0.00 $0.00 $0.00
MONTHLY STORMWATER CHARGE  $5.00 $5.00 $5.00
WATER UTILITY TAX (10% OF WATER SERVICE CHARGE) $1.29 $1.29 $1.29
MINIMUM MONTHLY CHARGES $68.06 $65.03 $62.11
MULTI UNIT SERVICE - where one meter serves several units
MONTHLY WATER SERVICE CHARGE PER UNIT

$10.21

MONTHLY WASTEWATER SERVICE CHARGE PER UNIT $11.82
MONTHLY UTILITY TAX (10% OF WATER SERVICE CHARGE)

$1.02

COMMERCIAL SERVICES MONTHLY CHARGES
METER SIZES WATER SEWER
5/8 inch $12.99 $15.20
1 inch $45.49 $53.10
1 1/2 inch $64.94 $75.82
2 inch $152.75 $181.88
3 inch $389.57 $454.86
4 inch $584.32 $682.25
Volume charges ( per 1,000 gallons) $2.74 $3.55
Monthly charges for meters greater than 4 inches will be determined by the Director of Utilities
CONSUMPTION CHARGES
SINGLE UNIT SERVICE
WATER RATE FOR EACH 1,000 GALLONS-FIRST 5,000 $2.58
WATER RATE FOR EACH 1,000 GALLONS-NEXT 10,000 $3.16
WATER RATE FOR EACH 1,000 GALLONS-OVER 15,000 $3.96
WASTEWATER RATE FOR EACH 1,000 GALLONS $3.55
WATER UTILITY TAX 10% OF WATER CHARGE
WATER UTILITY TAX (10% OF WATER SERVICE CHARGE) $2.49
MINIMUM MONTHLY CHARGES $50.75
MULTI UNIT SERVICE - where one meter serves several units
WATER RATE FOR EACH 1,000 GALLONS $2.74
WASTEWATER RATE FOR EACH 1,000 GALLONS $3.55
WATER UTILITY TAX 10% OF WATER CHARGE
RESIDENTIAL RECYCLING BINS/CARTS $5.32 PER CONTAINER
  96 GAL 64 GAL 32 GAL
  $60.75 $55.69 $50.63
ADDITIONAL SANITATION INFORMATION  
THE FIRST BIN IS FREE- REPLACEMENT OR ADDITIONAL BINS IS BASED ON SIZE $58.22 $53.16 $48.09
FOR ADDITIONAL BINS CUSTOMER WILL BE BILLED AN ADDITIONAL FEE MONTHLY
EVEN IF THE BIN IS NOT USED
$14.82 $11.79 $8.87
* Multi units are based on number of units. Commercial tenants/owners for meters greater than 5/8”, the deposit amount varies based on size of meter.
TURN ON/TURN OFF FEE $50 PER OCCURENCE
BROKEN LOCK FEE $50
DELINQUENCY (LATE) FEE $15
EXPEDITED LIEN SEACH $100
TAMPERING FEE – METER TURN ON BY CUSTOMER $125
TAMPERING FEE SERVICE CONNECTION WITH METER BYPASS $200
TAMPERING FEE – WITH RESULTING
DAMAGED
$150.00 PLUS A PER HOUR RATE
FOR STAFF TIME AND MATERIALS.
AFTER-HOUR TURN ON FEE $135
NEW ACCOUNT SET UP FEE $25
ACCOUNT TERMINATION FEE $25
SERVICE CALL FOR WASTEWATER
BLOCKAGES – RESIDENT’S RESPONSIBILITY
$75
($135 AFTER HOURS)
SERVICE CALL FOR WASTEWATER
BLOCKAGES REQUIRING SPECIALIZED EQUIPMENT - RESIDENT’S RESPONSIBILITY
$170
($255 AFTER HOURS)
Adjustments when Filling Up a Pool

A rate adjustment may be available for filling a swimming pool.
If a customer qualifies, the adjustment will be for 12,000 gallons of sewer charges for in- ground pools and 6,000 gallons of sewer for above-ground pools. A flat rate of $3.55 per thousand gallons is charged for sewer.

The following rules and restrictions apply:

  • Request Form must be completed and sent to the Utility (water) Billing Dept.
  • Pool must be completely drained and refilled (topping off a pool does not qualify).
  • Three adjustments allowed per 12 month period.
  • Only properties that are connected to the city sewer line are eligible.
  1. Adjustment When Filling Up A Pool
How to Read a Water Meter

Meter

We encourage our customers to read their water meters regularly. Your water meter is read monthly, and your consumption is determined by subtracting the previous month’s reading from the current month’s reading. Water meters are highly accurate and dependable for water consumption evaluation.

Water MeterYou will notice that your residential water meter has only one dial. The dial has a sweep hand which measures water usage in gallons. The meter operates like the odometer in your car. Since the odometer registers in hundreds of gallons you do not record the last two numbers. (The last number is a permanent number and the next dial registers tenths.) The remaining dials register the actual (hundreds and thousands) water used. From there, we then calculate in the thousands. For example, if the water meter shows a reading of 3,859, the bill would be calculated from 3,000 gallons. The hundreds would carry over to the next month. Subtract the previous reading from the new reading and you will know how many thousands of gallons of water you have used. (ie. 5000 (current month read) - 2000 (previous month read) = 3000 gallons

Checking Water Leaks

Water meterWater leaks can be costly to a homeowner and can create additional wastewater that must be treated at the wastewater, or sewage, treatment plant. Your eyes or ears can easily see or hear some leaks, but the best way to find a leak is to use your home’s water meter.

To check to see if you may have a water leak in your home, inside or outside, first turn off every water-using device. Do not turn off the main water shut off by the meter, because you will need water to run to the various devices in your home to see if they leak. Don’t forget that ice-making refrigerators and water softeners use water. Next, check the low-flow indicator. If it is moving, you have a leak.

To locate a leak, first check all faucets and showerheads to ensure that they are not leaking and be sure to include any outside taps. If no leak is discovered, check under counter tops and sinks to see if there is any moisture and inspect all fittings and valves. Most leaky faucets can be fixed inexpensively by replacing worn washers.
ToiletNext, check your toilets for leaks. It is not uncommon to find toilets leaking much more water than the average 22 gallons. Silent toilets leaks can account for up to 300 gallons a day of lost water without anybody noticing the leakage. This size of leak costs over $500 dollars a year and should be repaired immediately.

Turning off the supply valve to each toilet one at a time and checking the meter to see if the low-flow indicator stopped moving can identify the leaky toilet. Another method of checking for toilet leaks is to place dye tablets or 15 drops of food coloring in the toilet tank. Wait fifteen to twenty minutes and check the toilet bowl. If there is a color in the bowl, you have a leak from the tank to the bowl. This is fairly common and usually indicates a worn flapper valve, which is inexpensive to repair. Another common leak in a toilet can be water running into the overflow tube. This is easy to fix by gently bending the float arm to lower the water level. Remember when in doubt, check with a professional plumber.

Next check your washing machine, dishwasher, hot water tank, refrigerator and any other water using devices for leaks. Look around the floor for moist areas and check all water connecting valves and fittings. If you are still unable to locate a leak, but your low-flow indicator keeps moving, note your odometer reading and leave everything off for at least two hours and then check to see if the odometer reading changed. After this thorough check, the leak indicator is still moving, it is possibly a leak inside your walls or underground, which could lead to expensive repairs and/or mold and health problems. It is advised to hire a professional plumber.

Adjustments

If you do find a leak on your property the City of Miramar can help alleviate the cost of the wasted sewer by giving one leak adjustment per calendar year for up to three months service, if applicable.
The customer must provide a copy of receipt for the repair. This should include what the problem was and the date of the repair. We will then use an average from the months prior to the problem to calculate the adjusted amount.

Frequently Asked Questions
bullet How do I set up new water and sanitation service with the city?

To establish new service you can go in person to the Utility Billing department at the Miramar City Hall located at 2300 Civic Center PL or the East Multi-Service Complex located at 6700 Miramar Pkwy. City offices are closed on Fridays. Business Hours are Monday through Thursdays from 7:00 a.m. - 6:00 p.m.

If you purchased a residential property, serviced by a 5/8” meter, you must bring the Settlement Statement (HUD-1) or Warranty Deed, photo identification (preferably driver’s license or state ID), deposit of $125 and a new account set up fee of $25.

If opening an account for a single unit, residential rented property, serviced by a 5/8” meter, the tenant must bring to our office, a original signed lease, photo identification (preferably driver’s license or state ID), and a deposit of $165 and a new account set up fee of $25.

For meters greater than 5/8”, the deposit amount varies based on size of meter; Multi unit deposit is based on the number of units. Please contact Customer Service at 954-602-3028 or email your question to newwateraccount@ci.miramar.fl.us for deposit amounts. A new account set up fee of $25 is applicable for all accounts.

bullet How do I close my utility account?

An account can be closed only when a property is sold or rented. [If services need to be disconnected temporarily, please see suspend service]. To close your utility account, you must complete the REQUEST TO CLOSE ACCOUNT FORM and return it to the Miramar City Hall or fax to 954-602-3650. Should you require assistance with this form, you may contact Customer Service at (954) 602-3028 or online at the CUSTOMER SERVICE FORM. You will need your account number, forwarding address and all pertinent documentation, as stated on the form, to complete this request. An account for a foreclosed property will be closed once the Certificate of Title is received.

Effective June 1, 2008 a termination fee of $25.00 is applied to all accounts closed.

bullet How can I temporarily disconnect my service if the property is going to be vacant for a while?
If your property is going to be vacant for more than 60 days at a time, you can request for suspend service. The city will disconnect the water source at the meter. Once there is no consumption registered, the sanitation fee will be deducted from your minimum service charge. Once the meter registers water usage, the sanitation fee will be reinstated. There is a $50.00 service fee for suspending service. To request suspend service you can do it in person at the City Hall, over the phone at (954-602-3028), or online at the CUSTOMER SERVICE FORM.
bullet Why don’t I have running water in my home?

If you have no running water in your home, first check your main house shut-off valve to make sure it is open to full capacity. If your valve is open and you still do not have water, check with the utility billing department to verify that your account is up-to-date. If your valve is open, your account is ok, and you still have no water, call the 24hr customer service center at (954) 602-4357 or (954) 704-4430. You can also click cap to send your on-line emergency request immediately.

bullet Why is my water discolored?

There are a number of causes for water discoloration:
a Check any filters or purifiers in your home.
Fire Hydrant flushing in your area. Although, we try our best to control the direction of the flushing we sometimes may experience discolored water. Hydrant flushing is the best method to prevent water quality problems, as it removes any sediment that may be present in the pipes. The discolored condition usually clears up in thirty minutes or so. Temporarily stop using the water for a few minutes, as this may bring in more discolored water. If the situation persists please the 24 hour helpline at 954-602-HELP(4357).
c To flush your system out, (disconnect your garden hose, temporarily ) open your garden hose valve and flush for a few minutes.
If the water has not returned to its normal color within a few hours, please call the Customer Service Center at 954-602-HELP (4357).

bullet Where do I report water leaks or main breaks?
The Customer Service Center provides 24-hour emergency service to all Miramar residents. To report leaks or interruption in water service, please call 954 602-4357 or 954 602-HELP(4357) for assistance. You can also click cap to send your on-line emergency request immediately.
bullet Where do I report a sewer back-up?

If your sinks, tubs, or toilets are overflowing, you may be experiencing a sewer back-up in your home. The customer service center provides 24-hour emergency service and can be reached at (954) 602-4357 or (954) 602-HELP(4357) .

bullet Why is my water bill higher than usual?

There are many reasons that may cause a resident’s bill to be higher than normal.
Three of the more common reasons could be:
1. The number of billing days between meter readings could be varied from month to month. Generally speaking meters are read around the same time of the month, but sometimes this is not possible.
2. There could be a leak somewhere on the customer’s piping on the discharge side of the meter. If there is a leak between the meter and the main (generally located in the street) this water is lost before it gets to the meter and is not recorded. However, if there is a toilet that runs or a leak on any of the customer’s piping, the meter will record that flow and that could account for a high water bill.
3. The meter may have been misread. Occasionally mistakes may occur, that we are unable to catch before the account is billed. Once the error is identified, Utility billing needs to be notified so that the account can be adjusted properly.

bullet I have no water pressure in my home

No pressure usually indicates either of the following:
a The house valve is off.
b There is a possible broken pipe.
c The water meter may be off.

1 The most common situation is the house valve has been turned-off by mistake.
To check your house valve: Please, ensure all faucets in your house are normally closed.
Locate your house valve, on the side or front of the house just below the garden hose connection.
To open, turn valve counter clockwise.
2 If you notice, standing water around the water meter box or in the roadway, this may indicate a leaking or broken pipe. Please call (954) 602-HELP(4357)
3 The water meter may be off.
Please call (954) 602-HELP(4357)

bullet Do you still have a question? Please read the Utility Billing FAQs
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© The City of Miramar Town Center - 2300 Civic Center Place - Miramar Florida 33025. (954) 602-HELP