SWIMMING FACILITIES

• Ofrecemos Classes en español para todas las edades y niveles
  Para mas informacion, por favor llamar al (954) 641-0150 or (954) 894-3133
  
  
• We offer Swim Classes in Spanish to all ages and levels
  For more information, please call (954) 641-0150 or (954) 894-3133

Parents, In order for us to ensure that your experience at the pool is both safe and fun for the entire community and in order for us to minimize the number of pool closings due to children vomiting or defecating in the water, we ask parents and swimmers to Please Help us Keep Your Pool Open by observing the following safety rules:

• You should not feed your child anything for at least one hour prior to the start of class.
• If you need to feed your child before class, meals should be light. Greasy food, candy, and soda are not recommended.
• Participants should be in good health. No one with a cough, cold, fever, infection, open sore, or rash, or that looks or acts sick, will be allowed to participate.
• Do not bring your child to class if they have diarrhea or a fever.
• Please have your child visit the bathroom and shower before class begins.
• Please Ask your child if they feel well before going in the pool.
• Don’t change your child’s diapers at the side of the pool. Please use the restroom facilities and properly to dispose of soiled diapers.
• Take young children to the bathroom often to minimize accidents.
• Please be aware that Fecal Matter and other debris can be tracked into the pool area on your shoes!
• Our staff will strictly enforce the policy that children 3 years of age and younger are required to wear a tight fitting “swimsuit diaper” or tight-fitting plastic pants and a swim suit.

Parents, we understand students become fond of certain instructors. We are fond of all of our instructors. Although you may have selected classes based on the instructor listed, last minute modifications may be made based on class scheduling or changes in instructor availability. Please be aware that for the safety of your child and others and for better results, instructors need to take time off from teaching every now and them. While we will always have a fully qualify instructor in their place, we do not guarantee their gender will be the same as your instructor.   

Parents, In order for us to ensure that your experience at the pool is enjoyable and safe for the entire community and in order for us to provide our facility users with the highest possible level of service all swim classes parents should be aware of the important information:

• Parents, please remember you are requested to bring your child and be ready to begin the class on time.
• Parents, please stay with your child until the instructor picks them up; and be ready to pick them up from the instructor promptly at the end of class.  Parents must stay at the facility while the children is attending their swim class 
• Please have your child use the bathroom before each class. If a child needs to use the bathroom while the class is in progress, the instructor will signal the parent to come and get the child. Children will not be allowed to go into the locker room by themselves.
• Parents, please note that Swim instructors cannot leave a class unattended to take children to the bathroom.
• In order for the Instructors to provide the most effective instruction, parents are asked to observe classes from the designated bleachers. If the parents’ presence on the pool deck creates a distraction to the class, for the best interest of the class the Instructor and or facility management reserves the right to request that the parent relocate to the assigned area. 
• The completion or participation certificates are handed out the last day of class
• Parents, please Keep all Red Cross certificates for an accurate record of your child’s progress.
• If several months lapse between enrolling your child in classes, it may be necessary to place the child in a class that they previously passed due to their skill level at the time of enrollment. Without practice, skill level may digress.
• Parents are responsible for obtaining any information from the instructors or aquatics center admission office regarding holidays, vacations, class cancellations, or postponements, etc. For Additional information in you may call us @ 954-641-0150.

Any problems, concerns and/or suggestions regarding our services to the community, please email l Jorge Valls at jvalls@ci.miramar.fl.us or call (954) 347-5872

Customer must send a refund request letter with 24 hours in advance to Jorge Valls to the following:

• E-mail to:  jvalls@ci.miramar.fl.us
• Via Mail – Regional Park Aquatic Complex- 16801 Miramar Parkway Miramar, Florida 33025
• Via Fax- (954) 641-0151

Refunds can be requested 24 hours in advance. The letter must be attached with the original receipt that was provided by the city to the customer the date of the reservation or registration.  Customers are required to bring their original receipt in order for us to process the refund.  Any other questions relate to the refund process, please call Jorge Valls directly @ (954) 347-5872